Frequently Asked Questions

A: Our order processing time happens between 3-4 working days. After completing the processing and the order is sent, the customer will be notified about the shipment by an e-mail containing the tracking code.

A: It is normal to have doubts. Contact us and we will give you all the assistance you need before making your purchase.

A: The products offered in our store are sent by the local post office, so you don't have to worry about tracking your order.

A: Advance is organic-based, with a blend of acids: tannic, hyaluronic and lactic. It acts by potentiating hydrogen, unbalancing the keratin sulfide bonds, thus enabling a new shape through traction and heat.

A: The straightening can remove the makeup effect, revealing the lightening background, the toner can be used again on the same day.

A: Violet 43 works with an intelligent technology, neutralizing only the golden highlights, it does not change the colored hair.

A: Yes, it straightens even the most resistant hair.

A: The Tourmaline blowout smoothes through Parabens, a bactericidal preservative used in the food industry.

A: No, it just maintains the procedures performed by the professional and treats the strands.

A: Both have straightening power on African hair, Advance has pause time, and it is odorless and it doesn’t promote a burning sensation during the procedure - Antifrizz has no pause.

A: The Repair Line Mask has an organic base and a blend of acids: tannic, lactic and hyaluronic.

A: It promotes a hydro lipid repair and is indicated for dry hair.

A: The SOS does not have petroleum products, but it assists in progressive nutrition and solar and thermal protection, it can be used as costar during the definition of curls.

A: There is no precise estimated time, it is up to the beauty professional to evaluate each client, the tone he/she wants to achieve. The product is a pure pigment on a gel basis. The professional must be attentive to the client's hair and watch it during the whole process.

A: When the professional wants to personalize the color.

A: Because of the preservatives and amino acids present in all "chemical procedures", once in contact with the scalp, the body recognizes it as a foreign organism, which may have an allergic reaction and burning sensation.

A: Because the products are made up of cream, oils and amino acids that do not mix, so it is necessary to mix.

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