Frequently Asked Questions
How long does it take for my order to be shipped?
A: Our order processing time happens between 3-4 working days. After completing the processing and the order is sent, the customer will be notified about the shipment by an e-mail containing the tracking code.
I am not sure about which product I should buy.
A: It is normal to have doubts. Contact us and we will give you all the assistance you need before making your purchase.
How are the products shipped?
A: The products offered in our store are sent by the local post office, so you don't have to worry about tracking your order.
What is the Advance brush composition? How can it smooth the hair if it doesn't contain formaldehyde?
A: Advance is organic-based, with a blend of acids: tannic, hyaluronic and lactic. It acts by potentiating hydrogen, unbalancing the keratin sulfide bonds, thus enabling a new shape through traction and heat.
Is Advance a permanent or progressive blow-dry?
A: Progressive straightening.
Does the straightening strip the blond color from the strands?
A: The straightening can remove the makeup effect, revealing the lightening background, the toner can be used again on the same day.
What does Violet 43 do? Will it change my hair color?
A: Violet 43 works with an intelligent technology, neutralizing only the golden highlights, it does not change the colored hair.
Smooth, straight and resistant hair?
A: Yes, it straightens even the most resistant hair.
Is Antifrizz a permanent or progressive blow-dry?
A: It is a sealing.
What is the Tourmaline blowout composition? How can it smooth if it doesn’t have formaldehyde?
A: The Tourmaline blowout smoothes through Parabens, a bactericidal preservative used in the food industry.
Does the home care line straighten your hair if used every day?
A: No, it just maintains the procedures performed by the professional and treats the strands.
I have an afro hair, it is very coily! Would you recommend the Antifrizz or Advance?
A: Both have straightening power on African hair, Advance has pause time, and it is odorless and it doesn’t promote a burning sensation during the procedure - Antifrizz has no pause.
What is the botox composition? Does it promote straightening without formaldehyde?
A: The Repair Line Mask has an organic base and a blend of acids: tannic, lactic and hyaluronic.
I need to dye my hair, but I also want to use the Repair Line treatment. Should I do the botox or coloring procedure first?
A: We recommend doing the coloring procedure 72 hours after the botox.
I want a real hair hydration, can the Repair Line be the most suitable?
A: It promotes a hydro lipid repair and is indicated for dry hair.
Can I use Repair Line on curly hair to define them?
A: The SOS does not have petroleum products, but it assists in progressive nutrition and solar and thermal protection, it can be used as costar during the definition of curls.
Should I apply Repair Line to the entire length? Or just ends?
A: Entire length.
What is the ideal pause time for the Fusion Gloss hair toning?
A: There is no precise estimated time, it is up to the beauty professional to evaluate each client, the tone he/she wants to achieve. The product is a pure pigment on a gel basis. The professional must be attentive to the client's hair and watch it during the whole process.
When should I mix Fusion Gloss with a white mask?
A: When the professional wants to personalize the color.
Why should I respect 1 cm from the root?
A: Because of the preservatives and amino acids present in all "chemical procedures", once in contact with the scalp, the body recognizes it as a foreign organism, which may have an allergic reaction and burning sensation.
Why should I shake the active products from each line?
A: Because the products are made up of cream, oils and amino acids that do not mix, so it is necessary to mix.
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